Hi tfpernar40,
Welcome to the Sony Community!
What is the OS of your computer? Are you getting an error message when downloading the Download tool? The option to download PlayMemories Camera Apps is unavailable for computers running the Mac OS 10.11 El Capitan. This is only for Windows OS computers. If you were able to successfully create an account, you can download the app through the camera itself. Go to Menu and select Applications. Click on PlayMemories Camera Apps and connect the camera to your wireless network. Select the app you want to download and enter you account information to complete the download to your unit. If you have a computer running on a Windows OS, follow the 4-step guide on the PlayMemories Camera Apps site to download the apps using a computer.
If my post answers your question, please mark it as "Accept as Solution". Thanks_Mitch