Did you ever get a response on this? I have just tried to use PMH because the old software I used on my older computer is not compatable with 10. After 15 minutes on the phone with "Chat", I was told it was a problem with my camera. That is a ****** response. The software doesn't recognize the video that it is meant to download. It just says, "
Videos that cannot be imported by playmemeories hoem were found. To import and play all found media files, your camera must be recognized by PM Home. Connect the camera to this computer using a USB cable and restart PM Home
Refer to the instruction manual that came with your camera for details on connecting it to the computer. Camera reg. may take a few minutes."
I have tried everything they suggest, including reloading PMH. Anyone with help?
