I have a Sony HDR SR12 Handycam. With my new laptop, I downloaded the PlayMemories Home software. Now when I select 'Tools->Create Discs' I get a message that I need to download the Disc Creation feature, but it never succeeds in downloading. It always fails with a message that my network connection is lost. There is nothing wrong with my network. A similar message with downloading the PlayMemories software was overcome by disabling anti-virus software, but that is not working in this case either. How do I get the software to create discs?