Wow, this was a long time ago and now all up and running. Sorry your advice 'or the advice the preveious message' did not work as I reinstalled tha application at least twice.I also tried uninstalling it first before reinstalling. What I did was to go to the "PlayMemories Home Settings Initialization Tool" which is in an extended folder underneath the main folder of Playmemories in the Win 10 'All apps' which appears after pushing the left lower button "start I think" I restored the application back to its origional defaults and everything was fine. Much better than uninstalling and reloading. Anyway thanks for trying
Regards,
William,