Re: PlayMemories Home - software

HI emc2,

Thanks for the information! 

If the PlayMemories Home software has errors, please follow the steps below.

• Restart your computer
• Update the PlayMemories Home software to its latest version.

• Restore the application to its default settings using the PlayMemories Home Setting InitializationTool.

  1. Open the PlayMemories Home Setting InitializationTool.
  2. Check the tick box for Restore the program to its default settings, and then select Start.

  3. When the message "Are you sure you want to restore the program to its default settings?" is displayed, select Yes. When Process completed is displayed, select OK.
  4. When you launch PlayMemories Home, the message Select the settings that PlayMemories Home used initially will be displayed. Select Use custom settings and then select Next.
  5. The Add folders window will appear. Uncheck the box for Pictures (or My Pictures) and then select Next.
  6. The Import Media Files window will appear. Check the box for Import PlayMemories Home when a device is connected and then select Next.
  7. The PlayMemories Online settings window will appear. Check the box for Skip PlayMemories Online set-up now (you may set-up later) and then select Next.
  8. Reselect the DLNA Off setting in the PlayMemories Home Setting InitializationTool.

  If the issue is resolved, you can register a folder. If the issue reoccurs once a folder is registered, it is possible that the folder contains damaged images or incompatible files.

   

  Reinstall the PlayMemories Home software.

   

   

  For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

   

   

  Regards,

  Dave