Hi Ralb38,
Please follow the steps below to resolve the issue:
Uninstall Playmemories Home, then download the full-module installer (for Windows).
PlayMemories Home is normally installed by downloading related files during installation. The full-module installer, downloaded from the link below, allows you to install PlayMemories Home without downloading its related files during installation. This full-module installer also can be used to install PlayMemories Home to a computer not conneted to a network (Internet).
- NOTE:
- A network connection is necessary to download the full-module installer. It takes time to download depending on the network environment and the computer's operating environment.
- Verify that your computer meets the PlayMemories Home system requirements beforehand.
- The installer will be downloaded as PMHOME.exe.
Use the PlayMemories Home repair tool.
*Disable the resident software and antivirus software before installing PlayMemories Home.
For further assistance, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region at http://www.sony-asia.com/locale-selector?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.
If my post answers your question, please click the "Accept as Solution" button.
Regards,
-Anthony