hi, thanks for your advice. Unfortunately, I still get the same error msg 1002-1104-4028 with the full-module installer. I've tried to use the repair tool but that hasn't made any difference. My computer's specs are sufficient for the program which used to work - Playmemories used to work on my computer until the latest update and it stopped working after that so I uninstalled it. Now it won't re-install and I'm not sure why I keep getting the same error message
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