Hi Susansims,
You may have to check the condition of your memory card.
Please try to use a different memory card, capture a photo then transfer to a smartphone.
Note:
You cannot send XAVC S or AVCHD format movies.
For further assistance, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region at http://www.sony-asia.com/locale-selector?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.
If my post answers your question, please click the "Accept as Solution" button.
Regards,
-Anthony