Hi Aaaa5100,
Welcome and thank you for considering SONY Community!
Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/
>Joffrey
If my post answers your question, please mark it as "Accept as Solution"