Hi Jsludwig,
What's the OS of your computer? And when you say that the pictures are recognized but not the videos, are you using the PlayMemories Home software or opening the individual folders on the card. When the camera is set to Auto, it is automatically set as a Mass Storage device and the folders will be read individually. If you're not using the PlayMemories Home software to import them, you can open the BDMV/AVCHD folder and look for STREAM. This is where the AVCHD files are saved. Mp4 files are saved in the MP_ROOT folder.You can then drag and drop or copy the files to your destination folder. Update the PlayMemories Database so the program will browse through all your media folders and upload the files again in the software.
If my post answers your question, please mark it as "Accept as Solution". Thanks_Mitch