Hi therealfootball,
Welcome to the Sony Community!
The PlayMemories Home software is now compatible with the Windows 10 OS. Please see this list for the devices proven to work with the latest version of the program running on Windows 10. May I ask if you're able to play all the files in the camera itself? If not, the files may be corrupted thus the error you're seeing in PMH. If your camera records movies in mpeg2 format, please follow the steps in this article to help import them using the software.
You may also try importing the files to the computer without using the software. You can save these files to your default folder or create a new one and add it to the software later for management and editing.
Answered your question? Glad I could help! Please Click the "Accept as Solution" button below. Thanks_Mitch
