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Re: Can't login or create an account on a7ii to update the smart remote app

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Hi arky3000,

 

Welcome to the Sony Community!

 

The registration should be completed using a computer. After that, you register it in your camera. Here is a sample video. Make sure that the Username and Password are correct because it is case sensitive. 

 

Another way of downloading apps is by connecting the camera to the computer and loading the apps there. You can follow the Simple 4-Step Installation Guide.

 

For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html? hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or
concerns.

 

Best regards,

Zander


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