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Re: making a movie using Play Memories

March 10, 2016, 10:59 pm
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I just had a long phone conversation with Jay at SONY support on

1300 137 669 after following a number of prompts to get the correct person..

2/4/2  and was transferred to Jay who worked thru all my problems and hopefully documented them so he can resaerch a solution to email me.

 

I am using Win 7 Premium

 

System information

Operating system: Microsoft Windows 7 Home Premium
Service pack : Service Pack 1
System type: 64-bit
Memory: 3.6 GB
Processor: AMD E-450 APU with Radeon(tm) HD Graphics
Max. clock speed: 1.65
Manufacturer: Hewlett-Packard
Model: CQ1251AN
System language setting: English (Australia)
User language setting: English (Australia)
Internet Explorer version: 11.0.9600.17914
Network connection: Active

Disc drive C:
Free space: 281.4 GB
Capacity: 915.0 GB

 

and the latest PMH Ver 5.1.00.12260 which I downloaded from 

http://support.d-imaging.sony.co.jp/www/disoft/int/download/playmemories-home/win/en/index.html

 

 

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Re: making a movie using Play Memories

March 11, 2016, 10:10 am
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Hi NancySue,

 

Welcome to the Sony Community!

 

What do you mean by putting the videos together to make a movie? Are you combining the videos? Or creating a disc? What was the error message you're getting? 

 

You can find step by step guides on the different functions of PlayMemories Home at support.d-imaging.sony.co.jp/www/disoft/int/playmemories-home/.

 

If my post answers your question, please mark it as "Accept as Solution". Thanks_Mitch

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Re: Video authentication fail

March 11, 2016, 2:41 pm
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Hi Jimbobcpa, 

 

 

I sent you a message, please check out your community inbox. Thanks! 

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Re: making a movie using Play Memories Recommended System

March 11, 2016, 4:48 pm
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Windows computer

OS (pre-installed):

Windows Vista® SP2/Windows® 7 SP1/Windows® 8/Windows® 8.1/Windows® 10

CPU:

For playing/editing AVCHD movies

Intel Core 2 Duo 2.4 GHz or faster is recommended.

For playing/editing MP4 movies

Intel Core Duo 1.66 GHz/Intel Core 2 Duo 1.66 GHz or faster is recommended.

For playing/editing XAVC S movies

Intel Core i3/Intel Core i5/Intel Core i7

* Intel HD Graphics 4000 or faster is required.

* Movies may not play back smoothly on Windows Vista®/Windows® 7/Windows® 8.1/Windows® 10.

Memory:

At least 2 GB of memory is recommended.

Hard Disk (Disk space required for installation):

1.5 GB or more

Display:

At least 1,024 x 768 dots

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Re: making a movie using Play Memories

March 11, 2016, 4:50 pm
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Windows computer
OS (pre-installed):
Windows Vista® SP2/Windows® 7 SP1/Windows® 8/Windows® 8.1/Windows® 10
CPU:
For playing/editing AVCHD movies
Intel Core 2 Duo 2.4 GHz or faster is recommended.
For playing/editing MP4 movies
Intel Core Duo 1.66 GHz/Intel Core 2 Duo 1.66 GHz or faster is recommended.
For playing/editing XAVC S movies
Intel Core i3/Intel Core i5/Intel Core i7
* Intel HD Graphics 4000 or faster is required.
* Movies may not play back smoothly on Windows Vista®/Windows® 7/Windows® 8.1/Windows® 10.
Memory:
At least 2 GB of memory is recommended.
Hard Disk (Disk space required for installation):
1.5 GB or more
Display:
At least 1,024 x 768 dots
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Re: Does anyone have a telephone number for Sony Support?

March 11, 2016, 4:51 pm
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Posts: 7
Registered: ‎05-28-2015
re: making a movie using play memories
Options
yesterday

I just had a long phone conversation with Jay at SONY support on
1300 137 669 after following a number of prompts to get the correct person..
2/4/2 and was transferred to Jay who worked thru all my problems and hopefully documented them so he can resaerch a solution to email me.

I am using Win 7 Premium
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can i unban my ofw ps3 please answer

March 11, 2016, 4:59 pm
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my old cfw was banned , but now i removed cfw 

can i unban my ps3 ofw 4.78????

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why playmemories camera app stuck on infinite loop of confirming purchase?

March 12, 2016, 5:48 am
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stuck on infinite loop of agree and confirm purchase when trying to purchase time lapse app for sony a6000 camera. Try different browser or wirelessly within the camera and it still doesnt work.

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Re: Unable to complete a camera app purchase in the Playmemories store.

March 14, 2016, 5:39 am
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This advice got me nowhere. I want a solution.

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Re: Play Memories AVCHD (HD) CreationCannot import the files required to create a menu.

March 14, 2016, 12:50 pm
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Hi speleo,

 

Welcome to the Sony Community!

 

We recommend running the Initialization tool for PlayMemories Home to help resolve the issue. This will reset the program back to its default settings. Also make sure to install the PMH add on to create discs. If the issue persists, uninstall the program and reinstall the latest version of Playmemories Home.

 

To learn more about PlayMemories Home, please click here. 

 

For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

 

If my post answers your question, please mark it as "Accept as Solution". Thanks_Mitch

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Re: PLaymemories home missing menu

March 14, 2016, 4:51 pm
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Hi Clivel_98,

 

 

Welcome to the Sony Community! 

 

 

Thanks for your post. Sorry for not replying sooner. For further assistance, we are unable to assist customers outside of the US. We kindly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.  Due to proximity, they are in a better position to respond to your questions or concerns.

 

If my post answers your question, please don't forget to click the button below "Accept as Solution". Again, thank you!

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Re: can i unban my ofw ps3 please answer

March 15, 2016, 5:39 am
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Hi abidalali,

 

Welcome to the Sony Community!

 

This is the Community site for Sony CE products such as TVs, cameras, Bluray players etc. We recommend  posting your question on the PlayStation Community site, http://us.playstation.com/community/, for better assistance. I hope this helps you out.

 

If my post answers your question, please mark it as "Accept as Solution". Thanks_Mitch

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Re: PLaymemories home missing menu

March 16, 2016, 8:04 am
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Dear DaveJ,

 

excellent reply....

 

There is an obvious defect, affecting several regions, no reply and now you're telling us to open the same ticket with to the Global site. Personally, i cannot understand how due to 'proximity' they are in a better position to respond to your questions or concerns. We can all read English right?

 

Way to go DaveJ!!!

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Re: PlayMemories/ Sony a5000/ iPhone 6

March 16, 2016, 8:38 am
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Hi Shelly17,

 

Welcome to the Sony Community!

 

What type of lens are you using in the camera, if you are using a power zoom lens like SELP1650, then you should see the letter T and W in the screen of your cellphone. Tapping W will set the frame to WIDE and tapping T will set the frame to TELEPHOTO.

 

 If my post answers your question, please mark it as "Accept as Solution".


Best regards,
Zander

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Re: Exporting meda from PMH to external hard drive

March 16, 2016, 12:20 pm
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Hi Gogh,

 

You can export the files imported to the computer by going to the Files tab then click Export. Drag the files you want to transfer to the window on the right side of the display and click Next to start export. Connect the hard drive to the computer before initiating the process.

 

For further assistance, we recommend contacting your local Sony support team. Please visit our Sony Global Web site, http://www.sony.net/SonyInfo/Support/, for information on contacting the Sony Support Center in your region. 

 

If my post answers your question, please mark it as "Accept as Solution". Thanks_Mitch

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Re: Unable to complete a camera app purchase in the Playmemories store.

March 17, 2016, 5:50 am
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Hi tfpernar40,

 

Welcome to the Sony Community!

 

What is the OS of your computer? Are you getting an error message when downloading the Download tool? The option to download PlayMemories Camera Apps is unavailable for computers running the Mac OS 10.11 El Capitan. This is only for Windows OS computers. If you were able to successfully create an account, you can download the app through the camera itself. Go to Menu and select Applications. Click on PlayMemories Camera Apps and connect the camera to your wireless network. Select the app you want to download and enter you account information to complete the download to your unit. If you have a computer running on a Windows OS, follow the 4-step guide on the PlayMemories Camera Apps site to download the apps using a computer.

 

If my post answers your question, please mark it as "Accept as Solution". Thanks_Mitch

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a5000

March 17, 2016, 8:51 am
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i cant purchase the time lapse app for my a5000. tried a few times but no go. please help

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Re: why playmemories camera app stuck on infinite loop of confirming purchase?

March 17, 2016, 8:53 am
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I am facing the same problem. please let me know if you get the solution. i tried to purchase the time lapse app.

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Re: Unable to complete a camera app purchase in the Playmemories store.

March 17, 2016, 4:52 pm
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My OS is Windows 10. I had no problem downloading the "Touchless Shutter" app. That works mostly for all shutter speeds except for "BULB". I realize that's a Beta app.    What happens when I am purchasing an app is that everything is OK until I try to "agee and confirm " purchase. That page merely reloads. I tried downloading via the camera but I get only the same result. Tried changing the method of payment. Tried different computers. All to no avail. The apps were one of the main reasons I bought an A6000.  Thanks for replying.

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Re: why playmemories camera app stuck on infinite loop of confirming purchase?

March 18, 2016, 6:44 pm
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this might be the only solution. I try downloading it from my PC (using google chrome) and connect the camera via usb and it work. 


Try it like 5 mins ago. But still no luck direct download via camera.


Hope it helps

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